FAQs
Appointment information
Please bring the referral letter, results from recent investigations such as medical imaging and blood tests, allied health reports (eg. Speech therapist, physiotherapist), hearing tests results, educational reports such as school counsellors report.
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Please bring your child’s blue book. The referral letter enables you to claim the Medicare rebate. The consultation times will vary depending on the complexity of the presentation. Please allow 1 hour for the first consultation and 30 minutes for subsequent appointments.
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We aim to see each patient at their scheduled time. We will call you if any significant delay occurs.
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Consultation fees are payable at the conclusion of the appointment. The Medicare rebate will be processed immediately and funds are usually deposited by Medicare into your nominated account within one business day or alternatively, a cheque will be posted to your home. Please contact the receptionist on 4243 8991 to discuss the fees and out-of-pocket costs. Payments can be made via Eftpos, Credit Card or Cash.
Medicare safety net and threshold
If you see a doctor often, or have tests regularly, your medical costs could be high. Visiting a doctor or having tests may cost you less once you reach a Medicare Safety Net threshold.
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Once you reach the relevant threshold, the Medicare Safety Net may provide a higher Medicare benefit for all eligible services for the rest of the calendar year. This may mean that visits to your doctor or having tests could cost you less. For example, once you reach the relevant threshold, you still pay the same amount upfront to your doctor, however you may receive a higher Medicare benefit, making your out-of-pocket expenses much less.
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To register for Medicare Safety Net and for further details, click on the links below:
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Medicare Safety Net and thresholds The Extended Medicare Safety Net (EMSN) provides an additional rebate for Australian families and singles who have out-of-pocket costs for Medicare eligible out-of-hospital services once an annual threshold in out-of-pocket costs has been met.
Out-of-hospital services include GP and specialist attendances, as well as many pathology and diagnostic imaging services. Once the relevant annual threshold has been met, medicare will pay for 80 percent of any future out-of-pocket costs for Medicare eligible out-of-hospital services for the remainder of the calendar year, except for a small number of services where an upper limit or ‘EMSN benefit cap’ applies.
Location and parking
Limited parking is available onsite.
Off street parking is available on ……………………………….
Appointment hours
Appointments are available on Monday-Wednesday from 8:30am to 5:00pm. Limited appointments are available on Saturdays. Please contact our reception to discuss the next available appointment.
Cancelling an appointment
Please notify us as soon as you are aware that you are unable to attend the appointment so that we can help you reschedule. We may be able to provide the appointment to another child who is waiting to be seen.
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Appointments are confirmed by staff 48 hours prior to the scheduled appointment. If you are unable to cancel your appointment 24 hours in advance there may be a cancellation fee or a request that the subsequent appointment is paid in advance.